Privacy Policy 9db

1. Introduction

Welcome to 9db. We are committed to protecting the privacy and security of all users who access our online casino and sports betting services at 9db.asia. This Privacy Policy describes the types of personal information we collect, how that information is used, with whom it may be shared, and the choices you have regarding your data.

By registering an account with 9db and using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This policy applies to all players, visitors, and users of 9db, including those accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions across Bangladesh. You must be 21 years or older to use this platform.

2. Information We Collect

When you create an account, make deposits, withdraw winnings, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and government-issued ID details required for Know Your Customer (KYC) verification.
• Contact information: email address, mobile phone number, and residential address (city and district in Bangladesh).
• Financial information: transaction records including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full card numbers or mobile banking PINs.
• Usage data: pages visited, games played, betting history, session duration, device type, browser, IP address, and approximate geographic location.
• Communication records: messages sent to customer support via email or live chat, including timestamps and resolution notes.

3. How We Use Your Information

9db processes your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with those purposes. The primary uses of collected information include:

• Account management: creating and maintaining your 9db account, verifying your identity, processing transactions, and communicating account updates.
• Service improvement: analysing how players interact with our cricket betting, live casino, and slots features to improve platform performance and user experience.
• Regulatory compliance: fulfilling Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, and responsible gaming checks.
• Marketing communications: sending you relevant promotional offers, bonus notifications, and platform updates — only if you have opted in. You may opt out at any time by contacting support.

4. Cookies and Tracking Technologies

9db uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. By continuing to use 9db.asia, you consent to the use of cookies in accordance with this policy. Types of cookies we use:

• Essential cookies: required for the platform to function correctly, including login sessions, security tokens, and payment gateway handshakes.
• Analytics cookies: help us understand which games, pages, and features are most popular among players in Bangladesh, allowing us to make data-driven improvements.
• Preference cookies: store your language setting, display preferences, and other user-selected configurations so they persist across sessions.

5. Sharing of Personal Data

9db does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your information only in the following circumstances: with payment processors (including bKash, Nagad, Rocket, and banking partners) strictly to facilitate deposits and withdrawals; with technology partners who assist in operating our platform under strict data-processing agreements; and with fraud prevention services and security providers who help protect both the platform and its users.

We may also disclose your information where required by applicable law, court order, or legal process. In any such case, we will limit disclosure to what is strictly necessary and will notify you where legally permissible to do so.

6. Data Retention

9db retains your personal data for as long as your account remains active, and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. The specific retention periods we apply are:

• Account and transaction records: retained for a minimum of five (5) years following account closure to satisfy AML and financial record-keeping requirements.
• Support communications: retained for up to three (3) years from the date of the last interaction to assist with dispute resolution and quality assurance.
• Marketing preferences: retained until you withdraw consent. Upon opting out, your marketing profile will be deleted within 30 days.

7. Security of Your Data

9db employs industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to secure all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only, and all staff who handle user data undergo regular training on data protection best practices. While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 9db account and to keep your login credentials confidential at all times.

8. Your Rights and Choices

As a 9db user, you have specific rights regarding your personal data. You may exercise these rights at any time by contacting us at the email address listed in our footer. Your rights include: the right to access the personal data we hold about you; the right to request correction of any inaccurate or incomplete data; the right to request deletion of your personal data, subject to legal retention obligations; the right to withdraw consent for marketing communications; and the right to raise a complaint if you believe your data has been handled improperly.

We aim to respond to all data-related requests within 30 calendar days. In complex cases, we may extend this period by an additional 60 days, and we will notify you of such extension in advance.

9. Children and Underage Users

9db is strictly an adults-only platform. You must be 21 years of age or older to register and use any service on 9db.asia. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under the age of 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. We use age verification procedures as part of our KYC process to enforce this requirement.

• Parents and guardians who believe a minor has accessed or registered on our platform should contact us immediately at [email protected].
• We reserve the right to request proof of age from any user at any time and to suspend or close accounts where age verification cannot be satisfactorily completed.
• Responsible gaming tools — including deposit limits, self-exclusion options, and session reminders — are available to all registered users and can be accessed from account settings or by contacting support.
• For more information about our responsible gaming commitments, please visit the Responsible Gaming page.

10. International Data Transfers

9db operates servers and infrastructure that may be located in jurisdictions outside Bangladesh. By using 9db.asia, you acknowledge and consent to your personal data being transferred to and processed in other countries. Wherever your data is transferred, we take appropriate contractual and technical measures to ensure it receives a level of protection consistent with this Privacy Policy and applicable data protection standards.

11. Updates to This Privacy Policy

9db may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When we make material changes, we will notify registered users via email or a prominent notice on our website prior to the changes taking effect. The date of the latest revision will be clearly displayed at the top of this page.

Your continued use of 9db after any changes to this Privacy Policy will constitute your acceptance of those changes. If you do not agree with any updated terms, you must stop using the platform and may request account deletion by contacting support.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9db handles your personal data, please contact our Privacy team. We are committed to addressing all privacy-related enquiries promptly. You can reach us at [email protected]. Our support team is available 24/7 and will respond to privacy-related requests within the timelines stated in this policy. Players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi — can expect the same standard of privacy protection.